The Probation Department Administrative and Business Services Division is located in the Probation Department Administrative Office in downtown Riverside. The Administrative and Business Services staff provide a full array of support services and programs to potential and existing employees including Information Technology Management, Quality Assurance, Staff Development, Personnel Services, Fiscal/Procurement Services, and Contracts Administration.
Information Technology Management (ITM) staff provide a number of valuable services ranging from computer hardware “user technician” staff support services to the creation and maintenance of unique client and employee management software programs. The Juvenile Adult Management System (JAMS), is a database which streamlines pertinent information, documents, and images related to juvenile and adult clients. The Management and Team Training System (MATTS) is a customized database which documents employee involvement in continued education, training, and work related experiences. ITM staff work closely with Quality Assurance (QA) staff to create, update, and adapt these employee and client database programs to meet the constantly changing needs and demands of the department. QA staff are responsible for ensuring the quality, accuracy, and validity of data contained within the system. In addition, QA staff regularly extract statistical information from JAMS, which is used to evaluate the effectiveness of programs as well as obtain and justify the need for new funding and continued funding of programs important to successful client outcomes.
Personnel Services comprises several units, which include payroll, human resources, professional standards, and backgrounds. These staff offer support services to existing and potential staff and interface with County Human Resources systems to recruit staff, coordinate the interview process, complete background interviews, manage professional standards, internal affairs and disciplinary processes, oversee labor relations, provide educational enhancement administration, safety and risk management services, and oversight. Staff Development employees develop and implement Standards and Training for Corrections (STC) program courses for sworn peace officers, which include required annual training as well as specialized training such as Deputy Probation Officer Core, Probation Corrections Officer Core, Armed Officer Academy, Field Mentoring Program, Supervisor Leadership Academy, and Manager’s Conference. Training courses and work related experiences for all sworn and non-sworn staff are documented through the MATTS database.
The Fiscal Services Division is comprised of the Fiscal, Procurement Services, Contracts Administration and Grants units who are responsible for budget and financial reporting; accounts payable/receivable and procurement; audit compliance; facilities management and capital improvement; and contract and grant management. The Division is responsible for adherence to accounting principles and the establishment of policy and procedures for administering the Department’s annual operating plan.